dak88's Privacy Policy
Your personal information is completely safe with us. dak88 protects your privacy through SSL encryption and strict data security measures.
Introduction & Scope
This privacy policy ("Policy") applies to all users of the dak88 platform. When you use the dak88 website, create an account, play games, or contact our support team, you agree to the terms of this Policy.
dak88 is committed to providing a safe and reliable online gaming experience for players in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This Policy explains what types of information we collect, why we collect it, how we use it, and what your rights are.
Please read this Policy carefully. If you disagree with any part of this Policy, please refrain from using our services. If you have any questions about this Policy, contact us at [email protected].
What Information We Collect
dak88 collects only the information necessary to provide our services. We may collect the following types of information:
2.1 Information You Provide Directly
When you create an account on our platform or contact us, you may provide the following information:
- Full name and date of birth (for age verification — this platform is for users aged 21+ only)
- Email address and mobile number
- Residential address
- ID card or national identity card details (for KYC verification)
- Payment information (bKash, Nagad, Rocket account numbers or bank account details)
- Support requests and the content of communications with us
2.2 Automatically Collected Information
When you use dak88, our systems automatically collect certain technical information:
- IP address and device type
- Browser type and version
- Operating system information
- Site access time and session duration
- Pages visited and navigation patterns
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
When processing financial transactions, we store:
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment methods used
- Gaming and betting history
Purpose of Using Information
dak88 uses your information only for specific, legitimate purposes. We never collect or use your information unnecessarily. The main purposes for which we use your information are described below:
3.1 Service Delivery & Account Management
- Creating and managing your account
- Keeping gaming and betting services active
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Managing the VIP program
3.2 Identity Verification & Security
- Verifying age and confirming that the user is 21 years of age or older
- Fraud prevention and detection
- Following anti-money laundering (AML) procedures
- Ensuring account security
- Monitoring suspicious activity
3.3 Customer Support
- Responding to your questions and complaints
- Providing 24/7 live chat support
- Troubleshooting and technical assistance
3.4 Service Improvement
- Analyzing and improving the user experience
- Testing platform performance
- Developing new features and services
3.5 Responsible Gaming
As part of our commitment to responsible gaming, we analyze gaming history so that we can provide assistance if any player shows at-risk behavior.
Data Storage & Security
dak88 uses modern technical and organizational measures to keep your personal information secure. Our security framework includes the following:
4.1 Technical Safeguards
- Use of SSL (Secure Socket Layer) encryption for all data transmission
- Storing collected data in an encrypted state
- Firewalls and security systems to prevent unauthorized access
- Regular security testing and assessment
- Special protection measures for payment information
4.2 Access Controls
Access to your information is granted only to staff members who need it for their work. All staff receive privacy training and are bound by strict confidentiality agreements.
4.3 Data Retention Period
We retain your information for as long as:
- Your account remains active
- It is needed to provide our services
- It is required to meet legal or regulatory obligations
- It is needed for dispute resolution
Even after an account is closed, we may retain certain information for a defined period for legal reasons.
Data Sharing & Third Parties
dak88 does not sell or rent your personal information. However, in certain circumstances we may share information with trusted third parties:
5.1 Service Providers
Trusted service providers who assist in running our operations (such as payment processors and technical infrastructure providers) may have limited access to necessary information. All such parties are bound by strict confidentiality agreements and may not use your information for any other purpose.
5.2 Legal Obligations
In the following circumstances we may be legally required to disclose information:
- In accordance with a valid order from a competent court or regulatory authority
- In connection with money laundering or fraud investigations
- To address threats to public safety
5.3 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, and Spribe may process certain user data to operate their games. These providers follow their own privacy policies, and dak88 requires them to comply with our standards.
5.4 What We Do Not Do
- We do not sell your information to third parties for commercial purposes
- We do not share information with advertising networks
- We do not share sensitive information with unnecessary third parties
Cookies & Tracking Technologies
dak88 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.
6.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the site (login sessions, security tokens). These cannot be disabled.
- Functionality Cookies: Remember your preferences and settings (language, display settings).
- Analytics Cookies: Collect information about how the site is used, which helps us improve our services.
- Security Cookies: Used for fraud detection and account protection.
6.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may affect some functionality of the site. Most browsers provide options for managing cookies — detailed instructions can be found in your browser's help section.
Your Rights & Controls
dak88 gives you control over your personal information. Your rights are described below:
7.1 Right of Access
You may request from us information about what data we hold about you. We will provide this information to you within a reasonable time.
7.2 Right to Rectification
If any information stored in your account is incorrect or outdated, you can correct it through account settings or by contacting our support team.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, it may be necessary for us to retain some information due to legal obligations or ongoing disputes.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
7.5 Right to Object
Where we process your information on the basis of legitimate interests, you have the right to object.
7.6 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected]. We will aim to respond to your request within 30 business days. We may ask for additional information to verify your identity.
Protection of Minors
dak88 is for users aged 21 and over only. We do not knowingly collect, store, or process the personal information of anyone under the age of 21.
If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.
If a parent or legal guardian believes their child has created an account on our platform, please contact us at [email protected].
Policy Changes & Updates
dak88 may update this privacy policy from time to time. The policy may change due to changes in the service, legal requirements, or business reasons.
For significant changes, we will notify you by email or through a notice on the site. The updated policy will take effect from the date it is published.
If you continue to use our platform after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week.
Email: [email protected]
Live Chat: Available 24/7 on the dak88 platform
Language: Support is available in both Bengali and English
We take your complaints seriously and try to resolve them within a reasonable time. dak88 is committed to protecting your privacy and is always ready to address any concerns.